Life insurance claims are usually straightforward, but knowing the process helps ensure smooth payment.
Before You File
Find the Policy
Check these locations:
- Deceased's files and safe deposit box
- Email for policy documents
- Bank statements for premium payments
- Former employers (group life insurance)
- State unclaimed property database
Verify You're the Beneficiary
The policy names specific beneficiaries. Only named beneficiaries can claim.
Required Documents
Most insurers require:
- Claim form (provided by insurer)
- Certified death certificate
- Policy document (if available)
- Beneficiary's ID
- Beneficiary's Social Security number
- Beneficiary's bank information (for direct deposit)
How to File
Step 1: Contact the Insurance Company
Call the customer service number. Ask for the claims department.
Step 2: Request Claim Forms
They'll mail or email the required forms.
Step 3: Complete the Forms
Fill out carefully. Errors cause delays.
Step 4: Gather Documents
Collect death certificates and other required documents.
Step 5: Submit Everything
Send via the method they specify (mail, fax, or online portal).
Step 6: Follow Up
If you don't hear back in 2-3 weeks, call to confirm receipt.
Timeline Expectations
- Simple claims: 30-60 days
- Typical claims: 30-90 days
- Complex situations: 3-6+ months
Delays occur with:
- Contested beneficiaries
- Death within contestability period (usually 2 years)
- Suspicious circumstances
- Missing documentation
Payout Options
Beneficiaries typically choose:
Lump Sum
Full amount paid at once. Most common choice.
Installments
Payments over time. Interest may accrue.
Retained Asset Account
Money held by insurer, accessible via checks. Earns interest.
Annuity
Converts to lifetime income stream.
Tax Implications
Good news: Life insurance death benefits are generally not taxable income.
Exceptions:
- Interest earned on delayed payments IS taxable
- Estate tax may apply if policy was owned by deceased (for large estates)
What If You Can't Find the Policy?
Try these searches:
- NAIC Life Insurance Policy Locator: Free service at naic.org
- State unclaimed property: Check deceased's state of residence
- Former employers: Contact HR departments
- MIB Group: Search for application records
Claim Denied? What to Do
Common Denial Reasons
- Material misrepresentation on application
- Death during contestability period
- Policy lapsed for non-payment
- Excluded cause of death (rare)
Steps to Appeal
- Request written denial reason
- Review policy terms carefully
- Gather evidence supporting your claim
- File formal appeal with insurer
- Contact state insurance commissioner
- Consider legal representation
Settled's Insurance Claim Template
Our template helps you file a complete claim with all required information. Plus, we track this task to ensure it doesn't slip through the cracks. Start free for 30 days.